Shipping and delivery policy

We currently ship throughout Canada and the United States. Shipping within Canada is currently complimentary. Orders to the United States are calculated at checkout based on destination and available shipping options.

Orders are typically prepared and dispatched within 1–3 business days. Postal services are closed on weekends, so orders placed late in the week will enter the carrier network on the next business day.

We partner with reliable carriers such as Canada Post and Chit Chats depending on destination, service availability, and shipping method selected at checkout.

Yes, tracking information is provided whenever tracking is included with the selected service. Once your parcel has dispatched, you will receive details to follow its journey.

If your package has stopped updating or appears significantly delayed, please reach out through our Contact Us page with your order number and tracking details. We will gladly investigate with the carrier on your behalf.

Upon receipt, please examine your order. If items are damaged, defective, or incorrect, contact us at keroseneskincare@gmail.com or via our Contact Us page. Please include your order number and details.

For any damage incurred during transit, provide clear photos of the item, the packaging, and the shipping label within 7 days of delivery. We will review the matter and provide a resolution such as a replacement, store credit, or refund in accordance with legal requirements.